Real time Service Metrics
Automate service level details and employee feedback. Capture insights into your services operational effectiveness in real time.
Gain visibility into required staffing levels and their capabilities through data collected at each service and trends over time.
Strategic Decision Making
Target your IT spend with data driven decision making. Track IT issues over time to ensure your funding goes to reduce future incidents.
Automated ticket generation
Eliminate ticket generation for IT and employees by using the automated system to gather metrics without wasted time spent.
Hubs are considered part of the employees benefits for working in a company that encourages collaboration and learning.
New Employee Benefits
New employees have a "home base" to go to for live assistance and questions regarding their new personal computing devices.
Hubs can be used as an onboarding location for new employees to receive their devices on the first day of employment.
Satisfaction scores are gathered on each service and provide continuous improvement opportunities to enhance human resources.
Reduce IT spend
Ensure IT resources are being used in the most effective capacity. Many Hubs have reduced IT staff versus traditional desk side model.
Return on Investment
Real time visibility into your Return on Investment. Track employee productivity savings in hours/$ on a continuous basis for each visit.
Track peripheral spending at each location through the vending machines. Providing instant access to these low value assets translates to manpower savings in Finance, Sourcing and IT.
Hubs provided a centralized support system for employees that are part of an acquisition or integration. They make the technology transition easier - saving time and money.
Hubs are customized to create or accentuate the company brand. They provide a centralized, personable experience non-typical of traditional IT services.
Our spaces provide an opportunity to share your marketing messaging through digital display platform.
Spaces show employees that the company values their time and productivity for which they were hired. No lost time working on IT issues.
Providing a meeting place for employees to gather creates a culture of collaboration and productivity.
Instant Access to Experts
No more engaging IT support through call centers and ticketing systems. Instant access to highly, skilled IT experts in convenient to you locations.
Voice of the Customer
Your Voice of the Customer is gathered at every interaction and translated into continuous improvement for IT services.
Hub Techs focus on fixing your IT issues with your time in mind. Issue taking longer than expected? You will be offered a loaner system. We want to ensure your time is spent on your area of expertise and not solving IT problems.
Increase your Digital Education
Ability to try IT products before you purchase them, attend live or video training and ask general questions all in the effort to expand your technical knowledge.