Supercharge the Help Desk

22nd Aug 2018 in
helpdesk

On point article from CIO magazine about the importance the IT Help Desk should play in your organization. 

“If CIOs continue to view IT help desks as deflector screens for user questions and problems so DBAs and top-tier application developers aren’t bothered, the help desk “work and flee” culture isn’t going to change.

Visionary CIOs understand this.”

 

https://www.cio.com/article/3287097/it-service-management/6-secrets-for-supercharging-the-it-help-desk.html#tk.cioendnote